The DELA Blog
The industries’ top experts, consultants and mentors offer their best practice, advice, research, how-tos, and insights — all in the name of helping you level-up your digital transformation, digital innovations and digital skills.
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Methods of employee development in the public sector
We understand that the practice of learning, developing skills and enhancing competencies will pave the way for the creation of better and more efficient services. In addition, training helps improve the performance of the entire organization and lead to measurable changes in the knowledge, skills, attitudes and social behavior of employees.
That is why we want to discuss the methods of training and development of employees. What are the methods? What are their advantages? And in what cases do they apply?
E-GOV: Transforming Customer Experience with user-centricity
Recently, more and more attention has been paid to the application of citizen-centric principles in the creation of public services. DELA (Digital Era Leaders Academy) also did not stand aside and tried to find out the key issues related to building a citizen-oriented strategy and prepare the best use cases.
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Upskilling & reskilling for public sector: initiatives from around the world
People will need to learn more quickly new skills to do the job and fit to the market requirements. But how well Governments around the world are prepared for a change?
Best examples of user-centric principles in the creation of digital services in government: New South Wales.
New South Wales, which has identified five key areas to help provide citizens with the most relevant and quality services. Let’s discuss…
The best use cases of predictive technologies in government services
In this article, we will discuss how predictive technologies can be used by the Government. And we will learn how they work on real use cases from five countries (Estonia, USA, Singapore, Australia, UK).
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